Privacy Policy

Plain-English Summary

Speak New York teaches practical English through lessons, City Feed posts, Taxi Cards, offline downloads, reminders, and progress rewards. The app does not require a Speak New York account for the current iOS experience.

• Learning progress, saved items, Taxi Card review state, preferences, reminder settings, translator history, streaks, and Street Cred progress are stored primarily on your device.
• Purchases, subscriptions, restores, and Pro entitlement checks are handled through the App Store and RevenueCat.
• Product analytics and crash diagnostics are collected through Firebase and Sentry so we can understand reliability, fix bugs, and improve the learning experience.
• Speak New York does not use ad tracking domains, does not sell personal data, and does not use personal data for third-party advertising.

Data We Handle

The exact data involved depends on how you use the app, whether you contact support, and whether you make a purchase. The table below is written to match the current iOS App Store privacy posture.

Information Stored on Your Device

Speak New York keeps the core learning experience local. The following data is stored on your device unless a platform service is needed to operate a feature:

• Onboarding selections, learning goal, pain points, demo lesson choices, and Standard US support preference.
• Completed lessons, unlocked starter-route stations, slices, streaks, highest streak, and last active date.
• Saved City Feed posts, mastered posts, seen posts, favorite Taxi Cards, and Taxi Card spaced-repetition records.
• Offline lesson download state and cached learning assets.
• Daily reminder settings, including enabled state and reminder time.
• Street Cred progress, earned pins, and local ranking/progress state.
• Translator quota and history if the beta surface is available on your device.

You can clear local learning data from the app's Profile reset action. Deleting the app may also remove local app data from the device, subject to iOS behavior and device backups.

Service Providers

Speak New York uses third-party services to operate purchases, remote configuration, analytics, diagnostics, storage, and app distribution. These providers process data under their own terms and privacy policies.

We may also use secure hosting and developer tools to publish support pages, product information, documentation, and static assets.

How We Use Information

• Provide lessons, practice surfaces, local progress, reminders, rewards, and offline downloads.
• Confirm Pro access, manage restore purchases, and respond to billing support issues.
• Measure whether features are working, whether learners can complete flows, and whether content needs improvement.
• Detect crashes, startup failures, broken links, purchase errors, and other app reliability problems.
• Respond to support, privacy, safety, legal, and App Store review requests.
• Protect the app, users, and services from abuse, fraud, outages, and misconfiguration.

What We Do Not Do

• We do not sell personal data.
• We do not use personal data for third-party advertising.
• We do not declare tracking for the current iOS launch.
• We do not require a Speak New York account for the current iOS learning experience.
• We do not intentionally collect sensitive personal information inside lessons, City Feed, Taxi Cards, or Street Cred progress.

Data Sharing

We share data only as needed to operate Speak New York, comply with law, protect rights and safety, process purchases, provide support, diagnose issues, or work with service providers. Service providers may process data on our behalf and may also process certain data under their own roles depending on their service terms.

If Speak New York is involved in a merger, acquisition, financing, reorganization, or asset transfer, relevant information may be transferred as part of that transaction, subject to this policy or a successor policy.

Retention

Local learning data remains on your device until you reset it, delete the app, or iOS removes it. Support emails are retained as long as needed to respond, keep support history, comply with legal obligations, and protect the app. Analytics, diagnostics, purchase, and entitlement records are retained according to the settings and retention rules of Firebase, RevenueCat, Sentry, Apple, and our operational needs.

Your Choices and Privacy Rights

• Use the in-app reset action to clear local progress and learning data on your device.
• Use iOS notification settings to control daily reminders.
• Use App Store subscription settings to cancel, renew, or manage subscriptions.
• Contact us to request access, correction, export, or deletion of support records or other data we can reasonably identify.
• Contact Apple for App Store billing, purchase history, refund, and subscription account controls.

Some requests may require verification. We may retain information when required for legal, security, fraud prevention, accounting, App Store, or dispute-resolution reasons.

International Users

Speak New York and its service providers may process information in the United States, European Economic Area, and other countries where our providers operate. Privacy laws may differ between countries. Where required, we rely on appropriate legal bases such as providing the app, fulfilling purchases, legitimate interests in product safety and reliability, consent where applicable, and legal obligations.

Children

Speak New York is not designed to knowingly collect personal information from children. If you believe a child provided personal information through support or another channel, contact us and we will review the request.

Changes to This Policy

We may update this Privacy Policy when the app, services, legal requirements, or App Store privacy disclosures change. The updated date at the top of the page shows when this policy was last revised. Material changes may also be reflected in the app or App Store metadata when appropriate.

Contact

For App Store billing, refunds, or subscription cancellation, use Apple's purchase and subscription tools. For app support, content issues, privacy requests, or legal questions, email the contact above.