Speak New York support
Get help with app issues, purchase restores, lesson content, offline downloads, reminders, accessibility, privacy questions, and general feedback.
For fastest support, include your device model, iOS version, app version, the screen where the issue happened, and any steps that reproduce the problem. Do not send sensitive documents, passwords, payment card numbers, or private information that is not needed for the request.
Open Profile in the app and use Restore Purchases. Make sure the device is using the same App Store account that made the purchase. If access still looks wrong, email support with the product type, approximate purchase date, storefront country, and app version.
Subscriptions are managed by Apple. Open iOS Settings, tap your Apple Account, then Subscriptions, and choose Speak New York. Deleting the app does not cancel a subscription.
Email the lesson name, phrase, screenshot if useful, and what you expected. Content corrections are especially helpful when tone, register, neighborhood context, or Standard US backup phrasing needs review.
Restart the device, confirm iOS is up to date, and reopen the app. If the issue continues, email support with the app version and the last screen you reached. Diagnostics through Firebase and Sentry may help identify the crash.
Support can help investigate app-side entitlement state, but Apple controls App Store billing records, payment methods, renewals, cancellation, and refunds.
Speak New York stores core progress locally on your device. This includes lesson completion, slices, unlocked starter stations, saved feed posts, Taxi Card review state, favorite cards, streaks, reminder settings, and Street Cred progress.
Speak New York teaches practical English for New York situations. Some phrases are city-specific, casual, or tone-sensitive, so context matters. If a phrase feels confusing, unsafe, outdated, too formal, too casual, or mismatched with the Standard US backup, send the lesson name and phrase to support.
The current catalog includes 50 lessons, 100 City Feed posts, 200 Taxi Cards, and 504 review phrases. Content updates may change lesson copy, ordering, audio, examples, or route availability over time.
If you have trouble with text size, contrast, navigation, audio controls, motion, VoiceOver labels, or touch targets, contact support with your device model, iOS version, and the screen involved. Accessibility issues are treated as product bugs.
Read the Privacy Policy for details about local storage, Firebase, RevenueCat, Sentry, App Store purchases, analytics, diagnostics, and support records. For privacy requests, email support and describe the request clearly.
For purchase history, subscription billing, refunds, or App Store account records, use Apple's privacy and purchase tools because Apple controls those systems.
A useful bug report includes:
Speak New York is an account-free iPhone learning app. Core progress is local-first. Purchases and restores are handled through the App Store and RevenueCat. Analytics and diagnostics use Firebase and Sentry. Privacy and Terms links are available in the app's Profile support and legal section and on this website.